FAQs - Mike Vales Auto

Frequently Asked Questions

Everything You Need to Know About Mike Vales Auto — Family-Owned Auto Repair in Scarborough Since 1985

🚗 General Services

What types of vehicles do you service?

We work on all makes and models, including domestic, Asian, and European vehicles. Whether it’s a Ford, Toyota, Honda, or BMW—we’ve seen it all.

Do you offer regular maintenance and repairs?

Yes. We provide everything from oil changes and brake work to diagnostics, suspension repairs, and full engine servicing.

Are you a family-run shop?

Yes—Mike Vales Auto has been family-owned and operated since 1985, and we treat every customer like part of that family.

💰 Pricing & Estimates

Do you provide estimates before starting work?

Always. We believe in transparent, upfront pricing—no surprises, no hidden fees. If anything changes, we’ll walk you through it before proceeding.

Are your prices competitive compared to dealerships?

Definitely. Our customers often tell us they get better value and better service here than at larger dealerships.

📅 Appointments & Repair Process

Do I need an appointment?

We welcome both appointments and walk-ins, but booking ahead ensures faster service—especially during busy periods.

Can I drop off my vehicle after hours?

Yes, we offer a secure drop-off option so you can leave your car outside of business hours and we’ll get to it the next day.

How long does service usually take?

Quick jobs like oil changes and inspections are often same-day. For larger repairs, we’ll give you a realistic timeline and keep you updated.

🧰 Parts & Warranty

Do you use high-quality parts?

Yes. We use OEM or top-grade aftermarket parts—whichever suits your vehicle best. We never cut corners on quality.

Do you offer warranties on your repairs?

Yes—our repairs come with a warranty on both parts and labor, depending on the service. Just ask us for details.

💳 Payment & Customer Experience

What payment methods do you accept?

We accept debit, credit, and cash. Let us know if you have special payment concerns—we’re here to help.

Can I wait at the shop during my service?

Yes. We have a clean, comfortable waiting area if you prefer to stay while we work on your car.

📍 Location & Local Service

Where are you located?

We’re based in Scarborough, easily accessible from Agincourt, Malvern, Wexford, Birch Cliff, and Highland Creek.

Do you serve customers from other areas?

Absolutely. We have customers who travel from across Toronto and the GTA because they trust our honest, consistent service.

🛠️ Specialty Services

Do you offer seasonal tire changes and storage?

Yes, we do seasonal tire swaps, balancing, and can recommend trusted storage options if needed.

Can you handle engine lights or electrical diagnostics?